💬 Messaging
Who it's for: Anyone communicating through CareLinkAI — families talking to homes and caregivers, operators replying to leads, providers responding to inquiries.
30-second summary
Open **Messages** to see all your conversations in one inbox. Pick a conversation to read and reply, search to find an old thread, or start a fresh one with **New message**.
- 1
Sign in and open Messages (in the left menu, or Residents & Family → Messages for families).
- 2
Your conversations list on the left shows each contact, the latest message preview, and the date. Unread threads are marked.
- 3
Click a conversation to open it on the right, read the full history, and type your reply at the bottom.
- 4
Use Search messages to find a thread by name or keyword.
- 5
Click New message to start a conversation with a new contact.
💡 Tips
- Replies to your inquiries and tour requests land here, so check Messages after reaching out to a home.
- Keep care decisions and quotes in Messages so there's a written record; store sensitive documents in the Family Portal's Documents tab instead.
- The "Select a conversation" panel on the right is just a prompt — click any thread on the left to begin.
FAQ
Where do home/caregiver replies appear?
Right here in Messages, with a notification.
Can I start a conversation cold?
Yes, via New message — or it starts automatically when you send an inquiry.