Privacy Policy

1Introduction

CareLinkAI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered senior care placement platform. Please read this policy carefully to understand our practices regarding your data.

2Information We Collect

We collect information in several ways:

Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Role (family member, operator), preferences, contact details
• Care Requirements: Health conditions, care needs, budget, location preferences
• Communication Data: Messages, inquiries, tour requests, feedback
• Payment Information: Billing details processed through secure payment providers

Information Collected Automatically

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent on platform
• Location Data: General geographic location based on IP address
• Cookies: Session data, preferences, authentication tokens

Sensitive Health Information

3How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide AI-powered care matching and recommendations
• Communication: To facilitate messaging between families and care providers
• Account Management: To create, maintain, and secure your account
• Platform Improvement: To analyze usage patterns and improve our services
• Customer Support: To respond to inquiries and resolve issues
• Legal Compliance: To comply with applicable laws and regulations
• Safety & Security: To detect and prevent fraud or abuse
• Marketing: To send relevant updates and promotions (with your consent)

4Information Sharing

We do not sell your personal information. We may share your information with:

• Care Providers: When you express interest in a facility or request a tour
• Service Providers: Third parties who assist with payment processing, analytics, and hosting
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize sharing

5Data Security

We implement robust security measures to protect your information:

• Encryption: TLS/SSL encryption for all data in transit; AES-256 for data at rest
• Access Controls: Role-based access with multi-factor authentication
• Monitoring: Continuous security monitoring and intrusion detection
• Audits: Regular security assessments and penetration testing
• Training: Employee security awareness training
• Compliance: SOC 2 Type II certified; HIPAA compliant infrastructure

6Your Rights & Choices

Depending on your location, you may have the following rights:

To exercise these rights, contact us at privacy@getcarelinkai.com.

7Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality and security
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

8Third-Party Services

Our platform may integrate with third-party services for payment processing, analytics, and communication. These services have their own privacy policies, and we encourage you to review them. We only work with service providers who maintain appropriate security standards and contractually agree to protect your data.

9Children's Privacy

CareLinkAI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

10Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When data is no longer needed, we securely delete or anonymize it. Certain information may be retained longer as required by law or for legitimate business purposes such as audit trails and legal compliance.

11International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and data processing agreements that comply with applicable data protection laws.

12California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell your personal information.

13Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our platform and updating the "Last Updated" date. We encourage you to review this policy regularly.

14Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For HIPAA-related inquiries, please contact our HIPAA Compliance Officer athipaa@getcarelinkai.com.