Terms of Service

1Acceptance of Terms

By accessing or using CareLinkAI ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all the terms and conditions, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service, including families seeking senior care placement, assisted living facility operators, and healthcare professionals.

2Description of Service

CareLinkAI is an AI-powered platform that connects families with assisted living facilities, memory care communities, and senior care providers. Our Service includes:

• AI-powered matching algorithms to recommend suitable care facilities
• Communication tools for families and care providers
• Virtual and in-person tour scheduling capabilities
• Resident care management tools for operators
• Family portal for care updates and communication
• Document management and secure file sharing

3User Accounts

To access certain features of the Service, you must create an account. When creating your account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.

4Use of Service

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Violate any local, state, national, or international law
• Harass, abuse, or harm another person or entity
• Submit false, misleading, or inaccurate information
• Attempt to gain unauthorized access to any part of the Service
• Use automated systems (bots, scrapers) without permission
• Interfere with or disrupt the Service or servers
• Impersonate any person or entity

5Healthcare Disclaimer

The Service is designed to facilitate connections between families and senior care providers. Information provided through the Service is for informational purposes only and should not be considered medical advice. Always consult with qualified healthcare professionals for medical decisions. CareLinkAI does not guarantee the quality, safety, or suitability of any care facility listed on the platform.

6Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in our Privacy Policy.

7Intellectual Property

The Service and its original content, features, and functionality are owned by CareLinkAI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service or included software without our express written permission.

8Third-Party Services

The Service may contain links to third-party websites, services, or resources. We are not responsible for the content, accuracy, or practices of any third-party sites. Your use of third-party services is at your own risk and subject to their respective terms and policies.

9Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of information
• Availability or reliability of the Service

10Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARELINKAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICE. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11Indemnification

You agree to defend, indemnify, and hold harmless CareLinkAI, its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you submit to the Service.

12Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately. All provisions of these Terms that should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in San Francisco County, California.

14Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15Contact Us

If you have any questions about these Terms of Service, please contact us: